Category Archives: textsheet

Iphone exchange unable to verify account information

Learn how to troubleshoot setting up GoDaddy Office on iPhone or iPad, if you receive the following error:. If you are having issues sending and receiving email on an existing iPhone email account, contact customer support. Help Office from GoDaddy.

Troubleshooting iPhone account verification errors Learn how to troubleshoot setting up GoDaddy Office on iPhone or iPad, if you receive the following error: Exchange Account : Unable to verify account information.

On the error, tap OK. Complete the following fields, and then click Next : Field What to enter Tap Save. More info What does my email bounceback mean? Change the domain on my Office email account. Was This Article Helpful? Thanks for your feedback. To speak with a customer service representative, please use the support phone number or chat option above.

Sorry about that. Community Related. Don't see what you are looking for?

iphone exchange unable to verify account information

Search the Community. Related Articles. Looking for help? Our experts love to help. Other numbers.

How to setup Office 365 email on iPhone (Updated for iPhone 7 & iOS10)

Enter your Office GoDaddy email address. Enter outlook.

iphone exchange unable to verify account information

Leave this field blank. Enter your email Office GoDaddy address. Enter your email address' password.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

iphone exchange unable to verify account information

Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I was able to use my exchange account on my iPhone 6s, but I cannot get the exchange emails on my new iphonex.

I have turned the phone off, backed it up again, and deleted and reentered the exchange account - still not working. What mail app you are using on the iPhone X? Outlook for IOS or iPhone default mail app or others?

17 Comments

That type of email account do you have? Office account, Outlook. You can also send it to us via Private Messagewe will help to check it. What is the detailed error message?

Please send us a complete screenshot of the error message, we will help to analyze it. Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Subscribe to RSS

Site Feedback. Tell us about your experience with our site. EmmaBonny Created on April 19, Hi, I was able to use my exchange account on my iPhone 6s, but I cannot get the exchange emails on my new iphonex. I receive an error 'unable to verify", "unable to connect to server". This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Here at Bobcares. Unfortunately, the error can appear when using any mail servers.

It even pops up with popular mail servers like eas. Of course, there are cases where this error is shown when the certificate is indeed bad expired, wrong domain, etc. But we often see cases where valid certificates are also misclassified as fake by iPhone.

In the later versions of iPhone and iOS Recently, when a customer reported the cannot verify server identity error in Outlook, our Dedicated Engineers fixed it by reinstalling the certificate. Here, we click the View Certificate button.

Then Click on Install Certificate. Next, we will see the import wizard. Leave Current user selected and click next. Click Finish. Originally published on 15th Sep Updated on 31st Jan Never again lose customers to poor server speed! Let us help you. This is driving me nuts. Also the identity is Apple. Any suggestions?

I also do not have the ability to turn off or on the use SSL option as it is greyed out. Hello Kevin, The mail server appears to be wrong. Can you please add the correct email server name? Then SSL option should be active. If you still find problems, let us know. In my case I had connected to a spectrum hot spot unknowingly and it needed authentication before connecting to internet. This will also cause certificate errors and all u need to do is authenticate or turn off WiFi.

This will also happen on a mis-configured network. As soon as I switch to my own mobile Wi-Fi, the problem goes away. Your email address will not be published. When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to.

The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.Here at Bobcares.

iphone exchange unable to verify account information

Unfortunately, the error can appear when using any mail servers. It even pops up with popular mail servers like eas. Of course, there are cases where this error is shown when the certificate is indeed bad expired, wrong domain, etc.

But we often see cases where valid certificates are also misclassified as fake by iPhone. In the later versions of iPhone and iOS Recently, when a customer reported the cannot verify server identity error in Outlook, our Dedicated Engineers fixed it by reinstalling the certificate. Here, we click the View Certificate button. Then Click on Install Certificate.

Next, we will see the import wizard. Leave Current user selected and click next. Click Finish. Originally published on 15th Sep Updated on 31st Jan Never again lose customers to poor server speed! Let us help you. This is driving me nuts. Also the identity is Apple. Any suggestions? I also do not have the ability to turn off or on the use SSL option as it is greyed out. Hello Kevin, The mail server appears to be wrong. Can you please add the correct email server name?

Then SSL option should be active. If you still find problems, let us know. In my case I had connected to a spectrum hot spot unknowingly and it needed authentication before connecting to internet. This will also cause certificate errors and all u need to do is authenticate or turn off WiFi. This will also happen on a mis-configured network.

As soon as I switch to my own mobile Wi-Fi, the problem goes away.Announcement: How to unsubscribe from calendars on your iPhone. If you get unwanted calendar invites or event notifications on your iPhone, learn what to do. How to unsubscribe from calendars on your iPhone. To start the conversation again, simply ask a new question. I am trying to setup office email account on my iphone 6s plus. I tried with apple default mail app and with exchange app.

But it works with OWA app on my phone. I need with these two apps. I tried resetting network settings and all other possibilities. Posted on Oct 22, PM. Page content loaded. Oct 22, PM in response to hiramyan In response to hiramyan. This usually means that you have not gone in to your Outgoing Server settings and entered the password into the field in that area. Oct 22, PM. I did entered all the required information. Serverusername and everything Still the same message. Oct 23, AM in response to hiramyan In response to hiramyan.

You may have to get some info from Microsoft on how to set up that type of email account on iOS. Best of luck. Oct 23, AM. Oct 23, PM in response to hiramyan In response to hiramyan.

Funny thing is I am having the same issue for a client of mine and a little Google search and I stumbled across this article. I tried with a multitude of IOS devices and this new user is having the exact same issue. If I use a Android device it syncs right up with no issues. I am going to create a case with Microsoft I am a Microsoft business partner and I will update this thread with my findings. Oct 23, PM. Oct 29, AM in response to hiramyan In response to hiramyan.

Here is the issue we are having. Users that have updated to IOS 9.Edit this article. Buy Now. Note: If you do not know which Exchange version you are using, log in to emailhelp. Enter your email address and password, and add a description of the account you are setting up. Then, tap Next. Note: The device verifies the account. If you receive the message Unable to verify account informationdisregard the message and tap OK.

Username - Verify that your user name is exactly the same as your full email address. Description - Enter a description of the account that you are setting up. Make this description anything that helps you identify your account.

Your device creates a secure sockets layer SSL connection to the Exchange server. After the device connects, check marks appear confirming that your settings have been verified. Note: Depending on how much data is in the mailbox, it might take some time before your information is completely downloaded to your device. System Status. On the home screen of your iOS device, tap Settings. Tap Add Account. Tap Exchange.

Troubleshooting iPhone account verification errors

On the server settings page, enter the following information if it is not already present: Email - Enter your email address. Server - Enter connect. Domain - Leave this field blank. Password - Enter your email account password. Tap Save. Tap Next. Tap Save when you are done.

You have successfully added your Exchange email account on your iOS device. Share this information:.When users delete the responses from their Inbox, it triggers another update to attendees. The issue appears when a user creates an appointment in Outlook and includes themselves as an attendee, often because they are the members of a distribution group or a delegate.

17 Comments

When creating a new appointment in Outlook, do not include yourself as an attendee. If you are using a distribution group to invite others, expand that group and remove yourself as an attendee.

Issue 4 : Applies only to iOS 6. The issue appears when users decline a meeting invitation from an iOS 6 device: Instead of simply sending a notification to the meeting organizer that the user will not attend, iOS 6 is sending meeting cancellation notices to the entire distribution list, thus canceling the invitation for all the attendees.

Microsoft Exchange users with Outlook delegates are experiencing an issue where their accepted calendar events are reverting to tentative on their Outlook client after their iPhone synchronizes via ActiveSync. Even if you go to Outlook and manually accept the meeting, it will revert to tentative within seconds. The issue stops if the iPhone is powered off or if the ActiveSync option to sync the calendar is turned off.

If you are experiencing this or a very similar issue, try the following:. The message type changes, depending on the delegate settings on Exchange or Outlook, and the iPhone doesn't recognize the message format as a calendar event.

The Reply and Forward flags set on iPhone account are not synchronized to Exchange server ; thus, these flags do not appear in Outlook. The only solution is to upgrade to the Exchange server account. Issue 7: Applies to iOS 8. In order to avoid the following issue, it is suggested to use Outlook application instead of ActiveSync. If there is a website associated with your domain name and your website does not have appropriate certificates installed, you can get Unable to verify account information error during ActiveSync setup.

Create the email account on iPhone without server information by clicking OK on the error window, then Save.


This entry was posted in textsheet. Bookmark the permalink.

Responses to Iphone exchange unable to verify account information

Leave a Reply

Your email address will not be published. Required fields are marked *